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CUSTOMER SERVICE

H.G. WEBER Co.

HOLWEG Group

HOLWEG WEBER Asia

Our Global Service Team is committed to serving you better

Customer Service

One of our proudest accomplishments at HolwegWeber is a proven record of providing our customers with the highest quality customer service. Whether your machine was manufactured this year or many years ago, no matter where in the world you are located – the Americas, Europe, Middle East, Africa, Asia, or Australia – our commitment to service is stronger today than ever before. The reason is simple – in today’s competitive business environment, we understand that the benefits we receive are as great as the benefits our customers receive. Our customer service program includes genuine OEM replacement parts, training and technical support. Below is more detail on these and other programs offered by our customer service team.

Replacement Parts and Information

Minimize your downtown by using genuine replacement parts. We specialize in genuine HolwegWeber factory-made parts designed for your machine, old or new. Our Customer Service teams recognize the importance of your production schedule and are experts at seeing that your parts order is correct and shipped as soon as possible. They are also available to answer all your questions regarding price and availability.

New Technology and Upgrades

We can offer valuable information about upgrading your existing equipment. Special features can be retrofit to your bag machine to allow you the versatility necessary to increase your market potential.

“We’ve built a Great Team that builds great products and services”

CUSTOMER SERVICE
MANAGER

Keith RAQUET
Service +1 920–894–2342
Direct +1 920–894–5003
kraquet@hgweber.com

CUSTOMER SERVICE
& SPARE PARTS

Diane KRESS
Service +1 920–894–2342
Direct +1 920–894–5022
dkress@hgweber.com

TRAINING COORDINATOR
& CUSTOMER SERVICE

Dennis GRIES
Service +1 920–894–2342
Direct +1 920–894–5013
dgries@hgweber.com

AFTER-SALES MANAGER

Henri-Pierre ZIEGLER
Tel +33 (0)3 88 47 84 84
Direct +33 (0)3 88 47 84 89
hp.ziegler@holweg.fr

AUTOMATION SERVICE

Yann GENG
Tel +33 (0)3 68 68 63 00
yann.geng@holweg.fr

CUSTOMER SERVICE & SPARE PARTS

Michel BURCKEL
Tel +33 (0)3 88 47 84 84
Direct +33 (0)3 88 47 84 86
michel.burckel@holweg.fr

Stéphane GITTINGER
Tel +33 (0)3 88 47 84 84
Direct +33 (0)3 88 47 84 85
stephane.gittinger@holweg.fr

AFTER-SALES SERVICE MANAGER

Jeffery K. Y. CHENG
Tel +86–20–3485–5189
Mobile +86–136–0972–2826
jcheng@hgweber.com